For manufacturers, there is a direct link between the number of units sold and quality control. It may not be very clear and obvious that there is a link, but nonetheless, the link does exist and it is strong: Consistent and well-designed products increase revenue and customer retention, while flaws products push existing customers and prospects into the greedy arms of the competition.
The word “quality control” is often used loosely and can have different definitions for different people. The infographic below takes the trouble to define QC and disorientate itself from quality assurance, another necessary discipline in the world of manufacturing. The main point of quality control is to focus on preventing faulty products from going out into the world and reaching the consumer. Once you understand this simple (but sometimes elusive) definition of quality control, its connection to sales and the number of units sold becomes clear.
The real cost of product defects is high on several fronts. If the end user receives a defective product, a lot of bad and expensive things can happen. If the product causes injury or death, the sheer cost of litigation can be enough to put even a large manufacturing company out of business. And it’s ignoring the emotional toll of one of your products that hurts a person. If the manufacturer is lucky, defects will be identified at the receiving dock, in which case charges may be “limited” to rejection, return and replacement.
On the other hand, high quality standards help build a company’s reputation for quality. These high quality standards can help attract leads, generate referrals, win orders, and allow the business to set higher prices. This is why quality control is so important and should be emphasized early and often. To learn more about this, continue to find out how to improve your QC today below.
John Vogel brings over 38 years of experience in the aerospace and defense industry and leads the Quality function at Marotta commands, Inc. As Vice President of Quality, John is responsible for quality control, quality engineering, quality systems, supplier quality, continuous improvement, calibration and metrology. .